Version: 0.1.2

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Juman
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General inquiries


How do I register as a seller on the marketplace ?

To register as a seller, visit our website and click on "Sell on Juman” in the footer of www.jumanmarket.com website or follow this URL https://supplier.jumanmarket.com/login. Fill out the required information, including your business details, contact information, and any necessary documentation. Once submitted, our team will review and approve your application. 

How does shipping and delivery work for sellers ?

We have outsourced logistic to a third party and we automate the process for a seamless supply chain experience.        

How can I track sales and monitor my performance as a seller ?

Our marketplace provides a comprehensive seller dashboard where you can track your sales, monitor order status, and view performance metrics. You can access real-time data on your sales volume, revenue, and customer feedback. Utilize these insights to make informed business decisions and optimize your selling strategies.

What types of building materials can I sell on the marketplace ?

You can sell a wide range of finishes building materials, including ceilings, floorings, paints, wall systems, and tools etc.… 

Are there any guidelines or restrictions for product descriptions and images ?

Yes, we have guidelines in place to ensure accurate and informative product descriptions and high-quality images. These guidelines help maintain consistency across listings and provide a positive buying experience for customers. Please refer to our seller documentation for specific instructions on creating compelling product descriptions and uploading images.

How can I handle customer inquiries and support ?

We provide various channels for customer support. You can access a dedicated seller support team via email, phone, or chat to address any inquiries or issues. Additionally, you can utilize our messaging system to communicate with customers directly.

What are the seller fees or commission rates on the marketplace ?

 Our marketplace charges a commission fee or a percentage of the total transaction value for each sale. The specific fee structure and commission rates can be found in our seller agreement or fee schedule. Please review these details to understand the costs associated with selling on our platform.

Can I offer discounts or promotions ?

Yes, as a seller, you have the flexibility to offer discounts, promotions, or create coupon/ promotional codes, set discounted prices, or participate in marketplace-wide sales events to attract more customers. Simply access the "Coupon" or "Discount Management" sections in your seller platform to set up these offers.

What is the payment and transaction processes for sellers ?

We provide a secure payment system that handles the transactions between buyers and sellers. Once a buyer purchases your building materials, Juman will receive the payment and will transfer the money to the supplier as per the terms and conditions which are mentioned in the supplier contract agreement.

How do I upload and manage my product listings ?

After registering as a seller and logging into your account, you can easily upload and manage your product listings. Simply navigate to the "Product Management and ‘Inventory Management’ to manage and control the products and inventory.